When cold weather arrives, the City of Coeur d’Alene receives calls regarding frozen pipes. Most often the freeze-up occurs on the customer’s side of the meter due to exposed pipes. This is the customer's responsibility.
Customers can reduce their chances of having their pipes freeze by taking a few steps as outlined below:
If a freeze-up occurs and the structure is a trailer or a home with a crawl space, go into the crawl space and check the pipe bringing water into the structure. This is most commonly the problem. DO NOT THAW WITH AN OPEN FLAME! The best way to thaw the pipe is to use a hair dryer, although it can also be done with a portable or area heater that does not use an open flame. Any electric devices used to thaw frozen pipes should be placed in such a way so that they do not get wet should the pipe begin leaking water once the ice is thawed.
You can prevent a recurrence by making sure the pipe is covered with insulation (heat tape is best) and ensuring that the vents and openings are closed. The second most common cause of a freeze-up is an outside faucet where a hose has been left in place. You can use the same methods as above to thaw it out.
It is not recommended that people leave water running. While this can be an effective way to prevent freeze-ups, people often run too much of a stream of water and end up with very high utility bills. Utility billing will not adjust bills for customers who choose to do this.
When thawing a frozen pipe, it is a good idea for the customer to know how to turn off the water. Most homes have a master shut off. If ice has split a pipe, the water won't run until it has been thawed out.
Water pipes usually aren’t high maintenance household items until they freeze and burst. With a little preventative care now, you can avoid frozen pipes.
If you have any questions or concerns, you may contact the Water Department at (208) 769-2210.